Customer Care Representative, French

This is a fully remote position, open to applicants in France.

📋 Description

• Manage customer support inquiries through email.

• Provide assistance to French-speaking clients regarding orders, deliveries, returns, product information, warranty, and subscription requests.

• Ensure clear, friendly, and professional written communication.

• Efficiently resolve customer issues.

• Accurately record customer interactions.

• Adhere to internal processes and guidelines.

• Maintain high-quality service standards.

• Engage in 6 hours of training commencing October 1, 2026.

⛳️ Requirements

• Fluent in French (C2 level).

• Proficient in English.

• Prior experience in customer support.

• Excellent written communication and problem-solving abilities.

• Comfortable working independently in a remote setting.

• Availability on weekends is necessary.

• Initially available for 10–15 hours per week, with a potential increase to 20 hours per week.

• Reliable wired internet connection (LAN required).

• Desktop or laptop must meet minimum Windows 11 or macOS 14 specifications.

• Processor must be at least 1.8 GHz.

• Minimum of 8 GB RAM.

• At least 10 GB of free disk space.

• Wired USB headset is required.

🏝️ Benefits

• Fully remote with a flexible work setup.

• Potential for long-term project engagement.

• Incentives through a gamification program.

• Opportunity to collaborate with international clients.

• Comprehensive onboarding and ongoing support.