Customer Service Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver both proactive and reactive customer service to assist customers in achieving financial arrangements that align with their financial objectives.

• Ensure exceptional service is provided at the initial point of contact.

• Inform customers about various banking options and assist them in selecting the most suitable services.

• Accurately and compliantly execute processes and procedures.

• Take appropriate measures to ensure positive customer outcomes while addressing any identified gaps.

• Conduct financial reviews and offer precise information regarding financial products and services.

• Manage a schedule effectively, balancing proactive discussions with scheduled customer meetings.

• Support the bank’s operational approach to assist as many customers as possible.

• Foster relationships with departmental colleagues while being mindful of broader business objectives.

• Quickly resolve complaints and errors to restore customer relationships.

• Ensure that every customer interaction results in a satisfied customer.

⛳️ Requirements

• Proven experience in a customer service setting.

• Experience in managing customer relationships.

• Strong organizational and time management skills.

• Capability to meet performance metrics and address customer needs.

• Excellent verbal and written communication abilities.

• Background experience within a regulatory framework.

• Proficient technology skills, including the use of Microsoft Office.

• A customer-centric mindset.

• Must achieve specified language proficiency scores to advance in the campaign.

• Credit, criminal, sanctions, and fraud checks will be conducted.

• Must provide physical documentation verifying the last two years of employment history.

• Completion of an assessment and interview via Teams is required.

🏝️ Benefits

• Perks at Work – Savings Discounts / Free Online Classes.

• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.

• Critical Illness coverage of up to £10,000.

• Cycle to Work Scheme.

• Eyecare support voucher.

• Holiday Purchase Scheme.

• Length of Service Awards.

• Workplace Pension.

• Monthly Inspire Awards – Recognizing the best performers.

• Refer-A-Friend program with potential earnings of up to £1,200.

• Monthly Wellbeing Webinars.

• Dedicated Employee Experience Progress – Here to support your journey with TP.

• Company-led training and time in Grad Bay.