Customer Support Specialist

📋 Description

• Addressing daily support tickets and serving as the face and voice of Pazu across various channels (Email, App Stores, Social Media, etc.).

• Upholding high standards of service and customer satisfaction by delivering effective solutions and alternatives to players, utilizing our internal systems.

• Recognizing, analyzing, and reporting trends of recurring issues and complaints to Product and R&D, while contributing to an optimal customer experience by proactively initiating related projects.

⛳️ Requirements

• Over 2 years of experience in a customer-focused role within a global company.

• Native or mother-tongue proficiency in English (both written and spoken) - required!

• Familiarity with support software such as Zendesk, Intercom, or similar platforms.

• Exceptional interpersonal and communication skills.

• Outstanding level of service (you’re a people person).

• Proactive can-do attitude - This role is what you’ll make of it.

• Capability to thrive in a fast-paced and dynamic environment.

• Strong interest in the mobile gaming sector - advantageous.

• Technically inclined - advantageous.

• Proficiency in Spanish - advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Inclusive and collaborative work environment.