Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with our B2C customers to address and resolve inquiries within service level agreements (SLAs).

• Coordinate and communicate with our internal teams to investigate problems and identify solutions.

• Cultivate expertise in all aspects of B2C operations at Paysend.

• Focus on Continuous Improvement by recognizing emerging issues and escalating concerns as necessary.

• Promote Continuous Improvement by evaluating existing processes and proposing enhancements to the customer experience.

⛳️ Requirements

• Prior experience in a customer service environment, ideally in a B2C setting.

• Excellent communication abilities coupled with sound decision-making skills.

• A proactive approach to taking ownership of tasks and investigations.

• Self-driven individual with strong organizational capabilities.

• Strong interpersonal skills for effective communication with both internal and external stakeholders.

• Ability to thrive in a high-pressure environment with shifting deadlines and priorities.

• Analytical mindset to identify trends in issues and implement corrective measures.

🏝️ Benefits

• Opportunity to make a global impact.

• Contribute to meaningful outcomes.

• Access to opportunities for learning and skill development.

• Collaborate with a team of talented colleagues.