Customer Support Specialist

📋 Description

• Manage OptiMantra customer support inquiries via phone, email, and video conferencing, covering areas such as clinical workflow, practice management, integration connectivity, payment processing, and basic technical challenges.

• Assist in the testing of features that are either pre-release or have recently launched.

• Create knowledge base articles and videos for customers that are easily accessible.

• Act as a subject matter expert to facilitate customer training and documentation within your area of expertise.

⛳️ Requirements

• Outstanding problem-solving and troubleshooting abilities, along with a readiness to push your limits and acquire new knowledge.

• A mindset focused on process improvement and customer service.

• Strong familiarity with technology, including expertise in scheduling tools, Excel, or various database technologies.

• Preferred experience in healthcare, specifically with direct users of an EMR or practice management system in a clinical environment.

• Preferred: Experience as an EMR master administrator or in back-end medical office roles.

🏝️ Benefits

• Competitive salary based on experience.

• Paid Time Off and company-observed holidays.

• Comprehensive health, dental, and vision insurance.

• Short-term and long-term disability insurance.

• 401k plan with company matching contributions.

• Genuine ownership and influence within a rapidly expanding health tech organization.