Customer Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver timely, accurate, and compassionate customer support through email and chat channels.

• Analyze and resolve user issues effectively.

• Work closely with the product team to identify bugs and recommend enhancements.

• Assist in the development and upkeep of help center articles, video tutorials, and webinars.

• Aggregate user feedback to influence the product roadmap.

• Potentially conduct specialized training sessions for enterprise clients.

• Opportunity to advance to a Customer Support Manager or Technical Support Lead position.

• Possibility to engage in Product Management through feature beta testing.

⛳️ Requirements

• Minimum of 2 years in a customer-facing position.

• Experience in SaaS is preferred.

• Ability to quickly learn complex software systems.

• Familiarity with tools such as HubSpot, Zoho Desk, or Tawk.to.

• Strong proficiency in English, both written and verbal.

• Experience in the behavioral health sector is a plus.

• A basic understanding of healthcare administrative processes, including scheduling, HIPAA, or billing, is a significant advantage.

• Previous experience in a remote, fast-paced startup environment is a plus.

🏝️ Benefits

• Full-time employment.

• Remote work opportunities within Mexico.