Customer Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Conduct thorough troubleshooting, which involves database analysis, examining system logs, and debugging product code to resolve complex support issues escalated from other support tiers.

• Ensure a minimal rate of non-bug escalations directed to the development team.

• Document technical notes and troubleshooting procedures for the entire Support team.

• Manage assigned cases effectively to adhere to service level agreements while consistently updating the business.

• Provide ongoing support and collaborate closely with business teams across the organization.

• Work hand-in-hand with the operations team on flagship product maintenance and daily operational tasks.

• Support the entire R&D team.

• Participate in shifts, including weekends, to deliver continuous support to global customers and operations.

⛳️ Requirements

• Minimum of 2 years' experience in a customer support role within a software or technical company.

• Experience with SQL.

• Proficient in English, both written and spoken.

• Strong creative troubleshooting skills.

• Ability to comprehend workflows and provide innovative technical solutions.

• Capable of adhering to tight deadlines and effectively prioritizing tasks.

• Skilled in multitasking, self-learning, staying highly motivated, and functioning well as part of a team.

• Experience with system log analysis is a plus.

• Familiarity with Zendesk is an advantage.

• Background in the travel industry is a plus.

• Experience working with B2B clients is a plus.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.