Customer Support Specialist

📋 Description

• Assisting customers with onboarding and fulfilling information inquiries by communicating effectively and professionally.

• Executing processes for Account Openings and Closings, including ISA Transfers.

• Aiding other client communication platforms, such as our Forum and social media channels.

• Possessing a solid understanding of our services and conveying that information to customers in a clear and accurate manner.

• Overseeing workflow queues and managing mailboxes.

• Taking swift and appropriate actions to resolve complaints.

• Collaborating effectively with various departments throughout the organization.

• Ensuring that all client-service-related activities comply fully with the firm’s AML and KYC procedures and regulations.

• Grasping the regulatory requirements associated with Financial Crime, Advice, Complaints, and Treating Customers Fairly.

⛳️ Requirements

• Proficient command of the English language.

• Exceptional communication abilities, both written and verbal.

• Capability to take initiative and work independently.

• Advanced proficiency in MS Office applications, including Word and Excel.

• A mindset focused on procedures and controls, with the ability to identify process improvements.

• Experience working with Helpdesk systems (we utilize Zendesk).

🏝️ Benefits

• Ability to make an impact from day one.

• Opportunities for personal and professional growth.

• A transparent and open organizational culture.

• A supportive team of high-caliber professionals.