Customer Support Specialist

This is a fully remote position, open to applicants in Tunisia.

📋 Description

• Answering phone calls, emails, and chat messages

• Efficiently and promptly addressing customer concerns

• Managing returns, exchanges, and customer grievances

• Maintaining records of all customer interactions

• Updating customer details within the CRM system

• Gathering and relaying customer feedback to the appropriate departments

• Keeping customers informed about the progress of their inquiries

⛳️ Requirements

• Exceptional verbal and written communication abilities in both English and French

• Capability to engage in conversations courteously and professionally

• Proficient in handling large amounts of information

• Strong attention to detail and accuracy in documentation

• Competence in using PCs and basic office software

• Experience with CRM systems and other specialized applications

🏝️ Benefits

• Comprehensive training and support

• Opportunities for career advancement

• Flexible working hours

• Friendly and inclusive work environment