Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage customer inquiries through ticketing systems in an organized, dependable, and timely fashion.

• Assist users in comprehending and effectively utilizing Impower software in their daily operations.

• Investigate and resolve product-related challenges, escalating complex issues when required.

• Communicate clearly and professionally with customers in German.

• Aid in the development and upkeep of help center articles, guides, and support materials.

• Work collaboratively with Product and Engineering teams to report bugs and relay customer feedback.

• Recognize recurring issues and contribute to enhancing support processes and product usability.

⛳️ Requirements

• Experience in customer support or a client-facing role, preferably in a SaaS or technology setting.

• Strong problem-solving abilities and a genuine passion for assisting users.

• Fluent or native German and proficient English skills, both written and spoken.

• Capacity to swiftly grasp complex systems and explain them in a simple and structured manner.

• Independent, reliable, and well-organized work approach.

• Nice to have: background in business, real estate, or fundamental accounting knowledge.

🏝️ Benefits

• Structured onboarding program covering the product, processes, and industry.

• Option for remote work.

• Modern equipment with flexible hardware choices.

• Office located in central Cluj, offering a collaborative and supportive environment.

• Private health insurance.

• Sports programs.

• Regular team events.