Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and manage your own expanding portfolio of clients

• Assume direct responsibility for clients and their properties

• Manage damage control: receive reports and engage tradespeople

• Tenant management: handle and respond to inquiries

• Manage new lettings

• Process requests from property owners

• Develop expertise in property management

• Maintain accuracy in the company's internal system and keep detailed records of all processes

• Approach tasks with a customer-centric mindset

• No responsibilities for sales or business development

⛳️ Requirements

• Excellent communication skills in German (both written and spoken fluency)

• Proficient PC skills and effective use of the internet

• Preference for candidates with experience in telephone-based customer service and/or the real estate sector

• Open to career changers who have completed commercial training or possess a degree

• Strong eagerness to learn and a high degree of commitment

🏝️ Benefits

• Set working hours, Monday to Friday, from 8:00 a.m. to 5:00 p.m.

• Competitive fixed salary

• Opportunities for professional development and career progression

• Stable position with a permanent employment contract

• Access to new technology – you will be provided with a new or refurbished laptop and accessories

• Buddy program – to ensure a smooth and enjoyable onboarding experience, you will be paired with a colleague who will serve as your personal contact

• Supportive and collaborative relationships among team members

• Opportunities for cross-functional collaboration and open communication

• Direct interaction with department heads and managing directors

• Flexible working environment with remote work options to enhance your work-life balance