Customer Support Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage first-line support inquiries from customers and internal users through chat, email, and occasionally phone, in English.

• Offer consultations regarding Cloud, CDN, Hosting, AI, and various other products and services.

• Troubleshoot technical issues by performing technical diagnostics.

• Gather information related to customer and user incidents.

• Elevate incidents to higher tiers of technical support when necessary.

• Work a rotating schedule consisting of two consecutive night shifts followed by two days off, from 21:00 to 09:00, which includes a 1-hour break.

⛳️ Requirements

• Over 1 year of experience in Technical Support.

• Solid understanding of networking concepts (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient in hardware and software diagnostics (e.g., reading logs).

• English proficiency at level B2 or higher.

• Exceptional customer advocacy and interpersonal skills.

• Strong aptitude for problem-solving.

• Quick learner, well-organized, and a collaborative team player.

• Responsible, courteous, and optimistic with excellent communication abilities.

• Capable of conveying complex concepts in a clear and simple manner.

• Proficient in task prioritization.

• Experience with Cloud, CDN, or Hosting is a plus.

• Familiarity with Linux and API is advantageous.

• Ability to work two consecutive night shifts followed by two days off, from 21:00 to 09:00, including a 1-hour break.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or office work based on your role.

• Opportunity to work from anywhere in the world for up to 45 days each year.

• Private medical insurance for you and your family.*

• 5 additional vacation days.*

• Additional fully paid sick leave days.*

• Allowance for significant life events and birthdays.

• Language classes.

• Modern office environment with complimentary snacks, beverages, and entertainment options.*

• Team sports activities.*