Customer Support Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Address initial customer and internal user inquiries through chat, email, and occasionally phone, in English.

• Offer consultations regarding Cloud, CDN, Hosting, AI, and various other products and services.

• Troubleshoot technical issues using diagnostic techniques.

• Gather information related to customer and user incidents.

• Refer incidents to higher tiers of technical support when necessary.

• Work two consecutive night shifts followed by two days off.

• Shifts are from 21:00 to 09:00, totaling 12 hours including a one-hour break.

⛳️ Requirements

• Over 1 year of experience in Technical Support.

• Strong networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).

• Proficient understanding of hardware and software diagnostics (including log reading).

• English proficiency at B2 level or above.

• Exceptional customer advocacy and interpersonal skills.

• Strong aptitude for problem-solving.

• Quick learner, organized, and a collaborative team member.

• Responsible, courteous, and optimistic with excellent communication skills.

• Capable of conveying complex ideas in a clear and simple manner.

• Proficient in task prioritization.

• Experience with Cloud, CDN, or Hosting is a plus.

• Familiarity with Linux and API is an advantage.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for remote, hybrid, or in-office work depending on your position.

• Opportunity to work from anywhere in the world for up to 45 days annually.

• Private medical insurance for you and your family.*

• An additional 5 vacation days.*

• Additional fully paid sick leave days.*

• Allowance for significant life events and birthdays.

• Language courses.

• Modern office environment with complimentary snacks, drinks, and entertainment options.*

• Team sports activities.*