Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Handle incoming customer support calls and deliver essential product troubleshooting and assistance.

• Provide prompt responses to customer support inquiries via email, phone, and chat.

• Ensure that customers receive dependable and consistent service and support with every interaction.

• Stay up-to-date and well-informed about new product launches.

• Guide customers on how to utilize MyCase, LawPay, and CPACharge products effectively.

• Investigate issues reported by customers and carry out basic troubleshooting before forwarding technical problems to Tier 2 support.

• Record every support interaction in Salesforce to maintain comprehensive records.

⛳️ Requirements

• A Bachelor’s degree is preferred.

• At least 1 year of experience in a customer service role or an equivalent position is preferred.

• Exceptional interpersonal and professional communication skills are required, both written and verbal.

• Must possess friendly, clear, and effective speaking abilities.

• Maintain a high standard of professionalism, integrity, and ethics.

• Strong time management and interpersonal skills are essential.

• Ability to work effectively in a team environment.

• Capacity to stay composed during challenging customer interactions.

• Familiarity with Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite, or similar applications is preferred.

• Must be capable of responding to inbound support calls, chats, and emails on a daily basis.

🏝️ Benefits

• Statutory Benefits – Full compliance with Colombian social security, including health, pension, and risk coverage.

• Staff Referral Bonus – Incentives for recommending outstanding candidates to the 8Team.

• Paid Sick Leave – Coverage begins on day one, with EPS support available after the second day.

• Flexible Time Off (FTO) – Up to 15 paid days off per year.

• Parental Leave – Maternity and paternity leave aligned with Colombian legislation.

• Company Holidays – Paid time off for all official Colombian public holidays.