Customer Support, Sales – Ecommerce

This is a fully remote position, open to applicants in Dominican Republic, +5 more countries.

📋 Description

• Address customer inquiries related to orders, product availability, and general concerns through email and online platforms.

• Provide customers with shipping updates, tracking details, and delivery information.

• Process and monitor customer orders to guarantee accurate and prompt handling.

• Create and dispatch billing invoices, ensuring all details are correct.

• Navigate online marketplaces and seller portals, especially Amazon Seller Central and eBay, to manage order inquiries and customer service requests.

• Manage Amazon customer service cases, including issues with orders, returns, refunds, and other customer-related concerns.

• Conduct outbound cold calls to potential customers and follow up with existing or prospective clients as necessary.

• Keep precise records of customer communications, orders, calls, and invoices.

• Utilize Excel and other digital tools to organize data and monitor daily activities.

• Efficiently handle multiple requests while maintaining accuracy and professionalism.

• Adhere to established procedures to ensure timely responses and a positive customer experience.

⛳️ Requirements

• Previous experience in Amazon Customer Service is essential.

• Experience in making cold calls and managing outbound customer or sales calls is necessary.

• Strong computer skills with proficiency in email, Microsoft Excel, and other online platforms.

• Knowledge of e-commerce marketplaces such as Amazon and eBay.

• Exceptional organizational abilities and attention to detail.

• Capability to work swiftly and effectively in a fast-paced environment.

• Strong time management skills and the ability to prioritize tasks effectively.

• Excellent verbal and written communication skills.

• Proficiency in English and Spanish at a C1 level (bilingual).

• Ability to multitask and manage multiple customer requests without sacrificing accuracy.

• Proactive mindset, reliability, and eagerness to learn new systems and processes.

🏝️ Benefits

• Opportunity to engage in diverse and exciting projects.

• Supportive and collaborative work environment.

• Weekly payment schedule.

• Weekends off.

• Annual performance salary review with potential increases of up to 10%.

• Opportunities for growth and advancement.