Customer Support Representative, Hungarian

This is a fully remote position, open to applicants in Romania.

📋 Description

• Manage both inbound and outbound customer calls, encompassing service and commercial tasks.

• Address customer inquiries, complaints, offline activities, and follow-ups via email and ticketing systems.

• Provide real-time assistance to customers through chat and digital platforms.

• Oversee customer interactions on social media platforms such as Facebook, X, Instagram, and others.

• Offer support related to banking products and services, channel usage, banking operations, and customer information requests.

• Promote, advise on, and sell banking products and services remotely via telephone.

• Deliver informational, operational, commercial, transactional, and multichannel sales support.

• Engage in proactive commercial activities with both assigned and potential clients, documenting contact results.

• Enhance the client base by identifying untapped opportunities and suggesting appropriate service models.

• Manage telephone complaints and provide support to the Digital Branch.

• Communicate with clients regarding potential fraud reports while ensuring compliance with regulations.

• Handle self-banking support, multichannel contract unlocking, and remote service offerings.

• Stay informed about commercial strategies, policies, new products, and commercial initiatives.

⛳️ Requirements

• Proficient/native Hungarian language skills, as specified in the role title.

• Capability to assist customers through inbound and outbound calls, email, ticketing systems, chat, and social media.

• Understanding or the ability to learn about banking products, services, operations, and self-banking processes.

• Competence in executing commercial, advisory, promotional, and sales tasks.

• Capacity to manage customer complaints, transactional operations, fraud-related interactions, and multichannel sales support.

• Ability to adhere to relevant regulations, bank policies, and commercial procedures.

🏝️ Benefits

• Comprehensive training and development programs.

• Competitive salary and performance-based incentives.

• Flexible work arrangements and a supportive work environment.

• Opportunities for career advancement within the organization.