Customer Support Representative – Customer Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the main contact throughout the entire customer journey, from onboarding and ongoing requests to the end of contracts.

• Manage and document tickets independently.

• Facilitate necessary internal processes and ensure that customer issues are resolved promptly.

• Recognize patterns in daily support and assist us in developing scalable solutions.

⛳️ Requirements

• Strong service orientation coupled with a genuine eagerness to resolve issues.

• Confident demeanor and effective communication skills.

• Familiarity with IT and online platforms; experience with ticketing systems is preferred.

• Organized and self-directed work approach.

• Ideally, prior experience in technical customer support or within a start-up environment.

• Proficient in German and possesses good English language skills.

• Comfortable with technology and willing to utilize various tools.

• Experience in technical customer support is an advantage.

🏝️ Benefits

• Significant opportunity to influence product and processes with a direct impact.

• A small, driven team with open communication.

• Remote-first work culture.

• Access to modern equipment.

• Biannual team offsite events.

• Company pension plan with options for subsidies (home office allowance, Urban Sports Club membership, or childcare support).