Customer Support Representative

This is a fully remote position, open to applicants in Poland.

📋 Description

• Engage daily with SmartRecruiters clients to address inquiries, resolve challenges, educate, and support their success.

• Deliver outstanding customer support to clients on a global scale.

• Provide guidance and insights to customers regarding best practices, tips, and solutions for utilizing SmartRecruiters.

• Foster high levels of customer satisfaction.

• Identify, test, and report technical issues as they arise.

• Work collaboratively with product management, engineering, professional services, and various organizational teams.

• Participate in and implement the customer-success strategy.

• Engage in and lead initiatives within the support and services sector.

• Represent SmartRecruiters and embody its culture.

⛳️ Requirements

• Bachelor's degree or a minimum of 2 years of relevant professional experience.

• Capability to interact and communicate in a professional and confident manner with a diverse range of customers.

• Experience in customer support or call center roles, ideally within the Enterprise SAAS industry.

• Strong computer and data analytics skills.

• Proficiency in HTML, CSS, and API is essential.

• Self-motivated individual with the ability to take initiative, manage objections, and navigate challenging situations.

• Enthusiasm for technology and a desire to make a positive impact.

• A positive, energetic, and can-do mindset.

• Excellent command of English is required; high accuracy in spelling and grammar is necessary.

• Proficiency in any other European language, particularly French, would be advantageous.

🏝️ Benefits

• Opportunity for remote work.

• Competitive salary package.

• Robust internal mobility options.

• Significant growth opportunities.

• Collaborative and inclusive workplace culture.

• Equal Employment Opportunity employer.