This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee incoming and outgoing calls efficiently, averaging between 50 and 60 calls each day.

• Adhere to established standard operating procedures to update and supply essential information for resolving denied claims.

• Assess existing policies and SOPs, offering suggestions for process enhancements.

• Manage sensitive information with utmost confidentiality.

• Comprehend and interpret explanations of benefits or related correspondence.

• Accurately document all accounts in accordance with guidelines and regulations.

• Engage in telephone communications with physicians, insurance companies, and patients.

• Collaborate with physician offices, hospital laboratories, patients, and internal stakeholders to meet client requirements effectively and accurately.

• Deliver product education and address a diverse range of inquiries.

• Guarantee a top-notch customer experience.

⛳️ Requirements

• High School Diploma or GED equivalent is required.

• A minimum of 1 year of experience in Customer Service is essential.

• Excellent phone and verbal communication skills, along with strong active listening abilities.

• Capability to meet deadlines while exercising critical thinking skills.

• Proficient in utilizing tools to verify eligibility, claim status, and/or acquire better billing information.

• Availability to work Monday through Thursday from 9 AM to 6 PM EST and Friday from 8 AM to 5 PM EST.

• Preferred: At least 1 year of experience in a high-volume call environment.

• Preferred: At least 1 year of experience in healthcare or medical settings.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability insurance

• Long-term disability insurance

• 401(k)

• Paid Time Off (PTO) or Flexible Time Off (FTO)

• Tuition Reimbursement

• Employee Stock Purchase Plan