Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and configure new client accounts on the Comply platform while managing activations to meet deadlines.

• Address customer inquiries, provide answers to questions, update clients on their status, and troubleshoot any issues that arise.

• Prioritize and oversee incoming support cases within the case-tracking system in a fast-paced environment.

• Analyze and interpret data from various sources, identify inconsistencies, and accurately upload data into the platform.

• Collaborate daily with Technical Support and Product Development to represent the immediate and long-term needs of customers.

• Handle multiple projects concurrently, prioritize tasks effectively, and meet established deadlines.

• Deliver high levels of productivity and exceed client expectations for support services.

• Activate accounts and independently resolve common issues.

• Oversee the case queue and achieve response and satisfaction targets.

• Identify opportunities for process or product enhancements based on customer feedback.

⛳️ Requirements

• 0–3 years of professional experience.

• Bachelor’s degree or an equivalent level of experience.

• Major in Accounting, Finance, or Economics is preferred.

• Outstanding customer-facing communication skills, both written and verbal.

• Strong capabilities in troubleshooting, analysis, and problem resolution.

• Proficiency in accurately analyzing and interpreting data.

• Exceptional organizational and time management skills; ability to prioritize multiple projects effectively.

• Willingness to adhere to a West Coast schedule, including occasional evenings, weekends, and holidays.

• Previous experience in high-volume call centers or customer support roles is a plus.

• Familiarity with Salesforce or other CRM tools, SaaS technology, MS Office, and software support is advantageous.

• Applicants must have authorization to work for any employer in the United States.

• Comply is currently unable to sponsor or take over sponsorship of an employment Visa.

🏝️ Benefits

• Overtime compensation will be provided.

• Applicable bonus and benefit offerings available.

• A broad range of perks provided to employees.

• Option for remote work within the United States.