Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and configure new client accounts on the Comply platform and oversee activations to meet deadlines.

• Address customer inquiries, provide answers, update clients on their status, and troubleshoot any issues that arise.

• Prioritize and manage incoming support cases within the case-tracking system in a high-volume setting.

• Analyze and interpret data from various sources, identify discrepancies, and accurately upload data into the platform.

• Collaborate daily with Technical Support and Product Development to advocate for customers’ immediate and long-term needs.

• Handle multiple projects concurrently, prioritize tasks effectively, and meet deadlines.

• Deliver efficient productivity while exceeding clients’ expectations for support.

• Activate accounts and independently resolve common issues.

• Oversee the case queue and achieve response and satisfaction targets.

• Suggest process or product enhancements based on customer feedback.

⛳️ Requirements

• 0–3 years of professional experience.

• Bachelor’s degree or equivalent experience.

• A major in Accounting, Finance, or Economics is preferred.

• Excellent communication skills, both written and verbal, for customer-facing interactions.

• Strong troubleshooting, analysis, and resolution capabilities.

• Ability to accurately analyze and interpret data.

• Outstanding organizational and time management skills; adept at prioritizing multiple projects.

• Willingness to work on a West Coast schedule, including occasional evenings, weekends, and holidays.

• Prior experience in high-volume call or customer support environments is a plus.

• Familiarity with Salesforce or another CRM, SaaS technology, MS Office, and software support is advantageous.

• Applicants must be authorized to work for any employer in the United States.

• Comply is currently unable to sponsor or take over sponsorship of an employment Visa.

🏝️ Benefits

• Overtime will be available.

• Relevant bonus and benefit offerings.

• A wide range of perks offered to employees.

• Remote work opportunities within the United States.