Customer Support Manager – E-Commerce

This is a fully remote position, open to applicants in Austria.

📋 Description

• Oversee our customer support operations

• Respond to inquiries promptly and competently

• Manage tickets via email and WhatsApp

• Utilize AI-driven workflows

• Implement solution-oriented complaint management

• Provide assistance in traditional customer service and returns

⛳️ Requirements

• Sense of responsibility and a broad perspective

• Affinity for e-commerce

• Excellent written communication skills

• Openness to technology

• Ability to work collaboratively in a team

• Self-directed work style

• Technical interest is a plus

🏝️ Benefits

• Remote-friendly environment

• Modern workplace

• Company laptop provided

• Flexible working hours

• Competitive salary