Customer Success Coach – E-commerce Coach

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead onboarding sessions for new clients.

• Facilitate live coaching, group workshops, and Q&A sessions to assist customers in grasping the essentials of dropshipping.

• Break down technical and e-commerce concepts into simple, digestible steps for newcomers.

• Monitor customer progress and pinpoint opportunities for additional support or intervention.

• Cultivate strong relationships with customers to enhance engagement, retention, and overall success.

• Work closely with internal teams to relay customer feedback and enhance training materials.

• Ensure customers adhere to best practices in store setup, advertising execution, and scaling strategies.

• Promote community engagement and facilitate discussions within coaching groups.

⛳️ Requirements

• Demonstrated experience in facilitation, training, coaching, or customer success roles.

• Strong skills in presentation and public speaking.

• Excellent verbal and written communication skills in English.

• Prior experience in e-commerce, dropshipping, digital marketing, or SaaS is highly desirable.

• Proven ability to foster accountability and motivate action during live sessions.

• High level of integrity and precision in CRM documentation and process tracking.

• Proficient in navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly.

• Strong organizational skills and ability to follow up effectively.

🏝️ Benefits

• Committed to delivering outstanding service to our clients.

• Exceptional work environment for our team members.

• Positive and supportive culture.