Customer Support Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer Support: You will assist our clients both via phone and electronically with application inquiries and technical issues, ensuring prompt and competent resolutions to their concerns.

• Error Qualification: In close collaboration with our customers, you will analyze incoming error reports. You will qualify the issues, identify initial solutions, and document them accurately in our ticketing system (Zendesk).

• Prioritization & Classification: You are responsible for analyzing, prioritizing, and classifying incoming error reports to ensure that the most urgent issues are addressed promptly.

• Customer Data Management: You will create new customer records, maintain them, and handle the associated correspondence, ensuring that all information is always up-to-date.

⛳️ Requirements

• A completed training in the IT or business field, or comparable qualifications.

• You possess a strong affinity for the internet and problem-solving skills, with a confident handling of the internet and PC being second nature to you.

• As a good listener, you present yourself positively, confidently, and kindly to clients and colleagues, and you enjoy helping others.

• You prefer to work in a structured, independent, and responsible manner within a friendly team.

• You demonstrate social competence, initiative, and maintain composure even in stressful situations.

• You communicate professionally in writing and verbally, ideally in both German and English.

🏝️ Benefits

• Remote-first team (nationwide in Germany) – no location constraints.

• Workation in Mallorca: Our employees have the opportunity to utilize the rented villa in Mallorca for an inspiring combination of work and relaxation.

• An inspiring and flexible working environment based on trust and personal responsibility.

• The chance to contribute to shaping the company's strategy and culture.

• A committed team and the opportunity to collaboratively work on innovative solutions.

• Attractive compensation packages and development opportunities.

• Regular team events and training opportunities.

• 30 days of annual leave and a permanent employment contract.