Customer Support, Italian Speaking

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist and provide guidance to customers through phone, email, and chat channels.

• Offer comprehensive information regarding products and services.

• Handle inquiries and cases to guarantee clear and effective solutions.

• Precisely record customer interactions and transactions in the system.

• Maintain high levels of customer satisfaction through exceptional service.

• Work shifts that typically include two days off each week.

• Engage in full-time shifts scheduled from Monday to Saturday, between 08:00 and 19:00.

⛳️ Requirements

• Fluent Italian language skills at the C2 level.

• Proficiency in English at a C1 level is a plus.

• Excellent communication abilities.

• Dependability and dedication to the role.

• Eagerness to learn and grow.

• Capability to collaborate effectively within a team.

• Proficient computer skills.

• Reliable internet connection for remote work, with a minimum of 10 Mbps download and 5 Mbps upload speeds.

• Antenna routers and 5G routers are not permitted.

• Permanent residency in Bosnia and Herzegovina is required for home office positions.

🏝️ Benefits

• Permanent employment contract.

• Immediate full-time contract starting from the first day of training.

• Paid onboarding and training lasting 4 weeks.

• Coverage of accommodation, transportation, and all training-related costs during training in Sarajevo.

• Performance-based bonuses.

• Additional pay for working on public holidays or voluntary overtime.

• Work equipment will be sent to the employee’s home.

• Home office work arrangement available.