Customer Support, Italian Speaking

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist and guide customers through phone, email, and chat channels

• Deliver comprehensive information regarding products and services

• Address inquiries and cases to reach clear and effective resolutions

• Precisely record customer interactions and transactions within the system

• Maintain high levels of customer satisfaction by providing exceptional premium service

• Serve as a certified Coffee Specialist for a premium client within the Nestlé Group

• Work scheduled shifts from Monday to Saturday between 08:00 and 19:00

• Complete a 4-week onboarding program at the Sarajevo office

⛳️ Requirements

• Proficiency in Italian at a C2 level

• English skills at a C1 level are preferred

• Excellent communication abilities

• Dependability and dedication

• Eagerness to learn and capability to collaborate within a team

• Solid computer skills

• Reliable internet connection with a minimum of 10 Mbps download and 5 Mbps upload speeds

• Antenna routers and 5G routers are not permitted

• Permanent residence in Bosnia and Herzegovina is essential for home office employment

🏝️ Benefits

• Permanent full-time contract effective from the first day of training

• Compensated 4-week onboarding training

• Coverage of accommodation, transport, and all training-related expenses during training in Sarajevo

• Performance-based bonuses

• Additional pay for working on public holidays or for voluntary overtime

• Work-from-home option

• Company-owned work equipment delivered to your home

• Two days off each week