Customer Support, Italian Speaking

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist and guide customers through phone, email, and chat interactions.

• Offer comprehensive information regarding products and services.

• Handle inquiries and cases to achieve clear and effective resolutions.

• Meticulously record customer interactions and transactions in the system.

• Maintain high levels of customer satisfaction by delivering exceptional service.

• Follow a shift schedule typically designed with two days off each week.

• Operate during business hours from Monday to Saturday, 08:00–19:00.

• Participate in an extensive four-week onboarding program at the Sarajevo office.

⛳️ Requirements

• Must have permanent residency in Bosnia and Herzegovina for home office work.

• Proficiency in Italian at C2 level is mandatory.

• English skills at C1 level are considered a plus.

• Excellent communication skills, dependability, and dedication are essential.

• Eagerness to learn and ability to collaborate within a team are required.

• Proficient computer skills are necessary.

• A reliable internet connection for remote work, with a minimum of 10 Mbps download and 5 Mbps upload speeds, is needed.

• Antenna and 5G routers are strictly prohibited.

🏝️ Benefits

• Permanent employment contract.

• Full-time role (40 hours per week).

• Immediate full-time contract starting from the first day of training.

• Compensation for training provided.

• Extensive 4-week onboarding program with accommodation, transportation, and all training costs fully covered by TP B&H.

• Performance-based bonuses available.

• Extra pay for working on public holidays or voluntary overtime.

• Flexible home office arrangement.

• Work equipment delivered to your residence.