Customer Support – International Music Project

This is a fully remote position, open to applicants in Europe.

📋 Description

• Managing customer inquiries regarding orders, products, and services.

• Engaging in communication via phone, email, and chat, with approximately 85% being back-office work.

• Diligent documentation using specified tools, such as Zendesk.

• Working alongside the project team to ensure exceptional customer satisfaction.

⛳️ Requirements

• You must reside in an EU country (excluding Germany) and possess a valid VAT ID.

• A passion for music and an ability to connect with international music brands are essential.

• Excellent proficiency in German, both written and spoken; English skills are a plus.

• Previous experience in customer service or contact center roles (phone, email, or chat) is required.

• You demonstrate reliability, structured working habits, and independence.

• Punctuality, resilience, and a collaborative spirit are key attributes.

• Technical requirements include a stable internet connection, a headset, and a quiet workspace.

🏝️ Benefits

• An engaging project with one of the world's leading music corporations.

• Long-term opportunities accompanied by fair compensation.

• Close collaboration with team leaders and project management.

• A chance to infuse your passion for music into your work.