Customer Support Intern – Open Finance

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the technical support operations for a highly intricate product.

• Act as a liaison between technology and business, translating technical challenges into understandable solutions.

• Examine logs to determine the root causes of incidents and technical support inquiries.

• Utilize APIs to facilitate integrations and troubleshoot issues.

• Manage and resolve customers’ technical support inquiries with increasing independence.

• Follow up on recurring customer issues until they are definitively resolved.

• Prepare and review nonconformity reports.

• Collaborate with various internal teams to investigate and resolve issues.

• Convey technical problems to both technical and non-technical stakeholders.

• Identify opportunities for operational improvements and recommend technological solutions.

• Assist in adjusting priorities as team needs evolve.

• Engage in technical learning and incorporate leadership feedback.

⛳️ Requirements

• Currently enrolled in an undergraduate program, from the 3rd semester onward, in Information Technology, Computer Science, Software Engineering, or a related field.

• Availability to work mornings, from 9:00 a.m. to 2:00 p.m.

• Interest in and enthusiasm for technology and solution development.

• Fundamental programming logic skills.

• Ability to read and comprehend technical logs.

• Basic understanding of API functionality.

• Proactive approach, with the initiative to identify issues and pursue solutions.

• Accountability for deliverables and thorough follow-up on tasks.

• Clear communication with customers and various internal teams.

• Willingness to engage in continuous learning and to accept and implement feedback.

• Adaptability and flexibility to changing priorities.

🏝️ Benefits

• Meal and food allowances.

• Education allowance.

• SulAmérica health insurance (Especial 100 plan).

• TotalPass.

• Day off during birthday month.

• 100% remote work.