Customer Support — Financing – B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the central inbound and outbound communication channels via phone and email related to mortgage financing, building savings (Bausparen), and consumer installment loans.

• Address inquiries in a systematic, solution-focused way while ensuring precise administrative follow-up.

• Assist distribution partners in navigating the EUROPACE platform.

• Resolve disbursement concerns, which include document assessment and monitoring of pending items.

• Maintain established service levels and availability in daily operations.

⛳️ Requirements

• You have either completed commercial vocational training or are an enthusiastic career changer with a passion for finance.

• You possess strong communication skills in German (minimum C1 level), both verbally and in writing.

• You are adept with MS Office and willing to embrace new systems and digital processes.

• Prior experience in mortgage financing, installment loans, or financial services is beneficial but not mandatory.

• A §34i qualification is preferred or can be acquired during the onboarding phase.

🏝️ Benefits

• Work-life balance: Enjoy remote work options, sabbaticals, workations, and 30 vacation days, with the potential to extend by up to 20 additional days.

• Workspace: For those in the Lübeck, Hamburg, or Berlin areas, a desk in our excellent offices is available if required.

• Development: You will receive a personalized roadmap for your professional growth within our organization. We provide support and encouragement from day one.

• Extras: Benefit from bike leasing, a subsidy for the Deutschlandticket, a company pension plan, employee discounts, corporate sports, an annual health budget of €300, and much more.

• Modern working: Utilize state-of-the-art software and hardware tools to ensure optimal working conditions.