Customer Support Expert, Spanish (Basque) – English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide exceptional customer support through phone, email, and chat channels.

• Assist clients with inquiries related to account management, subscriptions, and billing.

• Diagnose technical issues and guide users in navigating platform features and services.

• Offer accurate and prompt information to customers.

• Recognize customer needs and offer effective solutions.

• Uphold high levels of customer satisfaction and quality of service.

• Manage customer interactions with professionalism, empathy, and meticulous attention to detail.

• Operate within a rotating schedule from Monday to Sunday in a 24/7 environment.

⛳️ Requirements

• Proficient in Spanish (Castilian).

• Proficient in Basque (Euskara) - mandatory.

• English proficiency at B2 level or above.

• Prior experience in customer service is a plus.

• Strong communication and interpersonal skills.

• Excellent problem-solving capabilities.

• Proficient in using digital tools and online platforms.

• Customer-oriented mindset with keen attention to detail.

• Ability to excel in a fast-paced setting.

• EU work authorization is required.

• Willingness to work rotating shifts, including weekends and public holidays.

• Availability to commit to 40 hours per week.

• Capability to function within a 24/7 operation.

🏝️ Benefits

• Fully remote work opportunity within mainland Portugal.

• Comprehensive training and onboarding program.

• International and multicultural work atmosphere.

• Private health insurance provided from the first day of employment.

• Meal allowance included.

• Holiday and Christmas bonuses.

• Optional accommodation support for eligible applicants.

• Opportunities for career development and advancement.

• Long-term employment prospects within a global organization.