Customer Support Expert, Dutch Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver outstanding customer support through phone and email channels.

• Assist customers with managing their orders, deliveries, payments, and returns.

• Diagnose and resolve customer issues, providing effective solutions.

• Offer support to external sellers concerning inquiries and operational matters.

• Share information about digital products and services.

• Forward complex cases to the appropriate departments when required.

• Uphold a high level of customer satisfaction and service quality.

• Ensure precise documentation of all customer interactions.

⛳️ Requirements

• Proficiency in Dutch (essential).

• Excellent communication and customer service abilities.

• Capability to efficiently troubleshoot and resolve customer issues.

• Comfortable utilizing digital tools and online platforms.

• Strong organizational skills and the ability to multitask effectively.

• Customer-oriented mindset with a keen attention to detail.

• Capacity to work independently in a remote setting.

• EU work authorization is mandatory.

• Commitment to a 40-hour work week.

• Flexibility to work rotating shifts from Monday to Sunday, within operating hours of 07:00 to 23:00.

🏝️ Benefits

• Fully remote work opportunity within mainland Portugal.

• Paid training along with a structured onboarding process.

• An international and multicultural work atmosphere.

• Private health insurance coverage from the first day of employment.

• Meal allowance card provided.

• Monthly holiday and Christmas allowances paid out.

• Optional accommodation assistance for qualifying candidates.

• Opportunities for performance-based bonuses.

• Potential for career growth and development.

• Long-term employment opportunities available.