Customer Support Expert, Dutch Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver outstanding customer support through phone and email communication.

• Assist customers with managing their orders, including deliveries, payments, and returns.

• Diagnose customer issues and offer effective solutions.

• Aid external sellers with their inquiries and operational concerns.

• Supply information about digital products and services.

• Refer complex cases to the appropriate departments when necessary.

• Uphold a high level of customer satisfaction and service excellence.

• Ensure precise documentation of all customer interactions.

⛳️ Requirements

• Proficiency in Dutch (essential).

• Excellent communication and customer service abilities.

• Capability to troubleshoot and resolve customer issues effectively.

• Comfortable utilizing digital tools and online platforms.

• Strong organizational and multitasking skills.

• Customer-oriented attitude with keen attention to detail.

• Ability to work autonomously in a remote setting.

• EU work authorization is required.

• Availability to work 40 hours per week.

• Willingness to work rotating shifts from Monday to Sunday, between 07:00 and 23:00.

🏝️ Benefits

• Fully remote work within mainland Portugal.

• Paid training along with a structured onboarding program.

• An international and multicultural work environment.

• Private health insurance from the first day of employment.

• Meal allowance card provided.

• Monthly holiday and Christmas allowances.

• Optional accommodation assistance for eligible candidates.

• Opportunities for performance-based bonuses.

• Career advancement and development opportunities.

• Long-term employment prospects.