Customer Support Expert, Dutch Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer support through phone and email communication.

• Aid customers in managing their orders, deliveries, payments, and returns.

• Resolve customer issues by providing effective solutions.

• Assist external sellers with their inquiries and operational concerns.

• Share information about digital products and services.

• Refer complex cases to the appropriate departments when necessary.

• Uphold a high level of customer satisfaction and service quality.

• Ensure precise documentation of customer interactions.

⛳️ Requirements

• Proficient in Dutch (mandatory).

• Excellent communication and customer service abilities.

• Capable of troubleshooting and resolving customer issues effectively.

• Comfortable utilizing digital tools and online platforms.

• Strong organizational and multitasking skills.

• Customer-oriented mindset with a keen attention to detail.

• Ability to work autonomously in a remote setting.

• EU work authorization is required.

• Must be available to work 40 hours per week on rotating shifts from Monday to Sunday, between 07:00 and 23:00.

🏝️ Benefits

• 100% remote work available within mainland Portugal.

• Paid training along with a structured onboarding program.

• Work in an international and multicultural environment.

• Private health insurance provided from the first day of employment.

• Meal allowance card included.

• Holiday and Christmas allowances paid on a monthly basis.

• Optional accommodation support for qualifying candidates.

• Opportunities for performance-based bonuses.

• Possibilities for career growth and personal development.

• Prospects for long-term employment.