Customer Support Engineer – Field Service Engineer

📋 Description

• Execute the implementation of QuidelOrtho systems in analytical laboratories.

• Conduct technical validation in accordance with QuidelOrtho's internal procedures, providing customer training, connection validation, and method validation leading up to the 'Authorization to Start Routine Operation' signature.

• Carry out preventive, corrective, and proactive maintenance on the various laboratory instruments marketed by QuidelOrtho, adhering to the company's Quality and Safety standards and set objectives.

• Offer technical and scientific support, including remote monitoring for designated clients, aligned with annual goals.

• Manage administrative and organizational responsibilities associated with the role: overseeing available spare parts inventory, documenting and tracking service activities, preparing technical reports, and performing thorough follow-ups.

• Relay any commercial insights pertaining to customers or competitors to the appropriate parties (Regional Director, Sales Engineer, Marketing Product Manager).

• Strategically plan and coordinate interventions and schedules to fulfill customer expectations while aligning with the company's commercial policy.

• Work in conjunction with the hotline on vigilance processes and customer complaint management.

• Diagnose and address complaints during customer visits.

• Conduct on-site investigations under the direction of the Regulatory Affairs Department.

• Execute relevant reporting.

• Participate in the weekend on-call rotation.

⛳️ Requirements

• A minimum of 2 years' experience as a technical engineer.

• A scientific or technical educational background (Bachelor's degree or Engineering degree) or at least 5 years of laboratory experience.

• Excellent communication skills and a customer-centric mindset.

• Self-sufficiency and strong organizational abilities.

• A solid analytical mindset.

• A commitment to teamwork.

• Basic proficiency in English – TOEIC score of 600.

🏝️ Benefits

• Supplementary health insurance and provident benefits.

• Company car.

• Meal vouchers.

• Profit-sharing or performance bonuses.

• Group retirement savings plan with employer contributions.

• Training support through our collective skills development plan and LinkedIn Learning.

• Employee Assistance Program (EAP).

• Recognition program.

• Employee referral program.

• Experience in a dynamic, multicultural environment.

• Opportunity to advance your career with one of the global leaders in in vitro diagnostics.