Customer Support Engineer – Endpoint/MTD, Cybersecurity

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the technical expert in assisting customers with Zimperium’s mobile security solution.

• Investigate, diagnose, troubleshoot, and resolve issues reported by customers.

• Ensure high levels of customer satisfaction and manage issues until they are fully resolved.

• Provide management with insights into potential risks faced by customers.

• Collaborate with the QA team to validate customer-specific fixes and releases.

• Create technical documentation tailored to customer requirements.

• Collect customer feedback and follow established escalation procedures for unresolved product issues and bugs.

• Generate JIRAs for engineering purposes.

• Work alongside customer success, development, product, DevOps, and engineering teams across different time zones.

⛳️ Requirements

• A bachelor’s degree in computer science, information technology, or a related engineering field.

• A minimum of 5 years of experience for senior roles or 1–3 years for junior roles in enterprise software solutions.

• At least 5 years of experience for senior positions or 1–3 years for junior roles in customer support.

• Preferably have experience with security and mobile device management solution providers.

• Strong understanding and proven experience in supporting cloud-based web applications.

• Proficient in Python, Java, and SQL scripting.

• A minimum of 1–3 years of experience in implementing and supporting mobile application infrastructure.

• Self-driven with extensive skills and knowledge in troubleshooting and debugging.

• Customer-focused with experience in face-to-face post-sales service and excellent communication skills.

• Familiarity with mobile app delivery and deployment concepts on both iOS and Android platforms is advantageous.

• Proficient in SQL, Python/Java scripting, and Unix.

• Previous experience with mobile applications, mobile architecture, and MDM solutions such as MS Intune, AirWatch, MobileIron, or Citrix.

• Familiarity with SIEM tools like ArcSight and Splunk.

• Knowledge of cloud architecture, AWS components, Linux containers/Docker, OpenStack, PostgreSQL, and Kafka.

• Skills in Android Studio (adb, junit) and Xcode are a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Flexible working hours and the possibility of remote work.

• A collaborative and inclusive work environment.