Customer Support Engineer – Campus Position

This is a fully remote position, open to applicants in Italy.

📋 Description

• Install, maintain, upgrade, and repair Gas Chromatography (GC) instruments on-site.

• Conduct preventive maintenance and installations.

• Provide customer training and support regarding GC systems.

• Work collaboratively with service managers, sales teams, and product specialists.

• Oversee service documentation, scheduling, and reporting.

• Contribute field insights to enhance products and services.

• Travel to customer locations throughout Italy for on-site assistance.

⛳️ Requirements

• Recent graduate with a Bachelor’s, PhD, or Master’s degree, obtained within the last 2 years, in Chemistry, Chemical Engineering, Life Sciences, or a related discipline.

• University degree in a life science-related area.

• Strong enthusiasm for technology, analytical instrumentation, and customer service.

• Excellent problem-solving skills coupled with a strong sense of curiosity.

• Effective communication abilities and a proactive approach.

• Willingness to travel across Italy for on-site support.

• Good command of English / Proficiency in English.

• Proficient in Microsoft Office applications.

• Valid driving license.

🏝️ Benefits

• Permanent contract.

• Exceptional company culture.

• Opportunities for career development and training.

• Company car.

• Annual bonus.

• Stock purchase plan.

• Medical and life insurance.

• Comprehensive training and mentorship.

• Practical experience with advanced GC technologies.

• Ongoing learning opportunities.