Customer Support Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Evaluate, analyze, diagnose, and troubleshoot technical equipment issues via telephone or on-site at customer locations.

• Repair and upgrade equipment at customer facilities to improve production efficiency.

• Address system-level issues with multiple causes and no standardized procedures.

• Evaluate customer process challenges such as chemical leaks or contamination and suggest fab shutdowns for unsafe situations.

• Create field service reports and document recurring issues for supporting functions.

• Prepare customer quotes based on labor, travel costs, and necessary parts.

• Support field service engineers and offer technical guidance to Installation Engineers.

• Assist with installation, dismantling, and demonstration-machine activities at customer sites.

• Conduct customer orientation and provide technical training on equipment maintenance support.

• Travel to customer locations as required.

• Capture, reuse, collaborate on, and enhance knowledge utilizing available systems.

⛳️ Requirements

• Master's Degree and 2 years of relevant work experience.

• Bachelor's Degree and 3 years of relevant work experience.

• Technical knowledge, education, training, and certification adequate to address system-level issues.

• Capability to evaluate, analyze, diagnose, and troubleshoot technical equipment problems.

• Ability to assess and identify customer process issues, including chemical leaks or contamination.

• Willingness to travel by car or commercial transport to customer facilities.

🏝️ Benefits

• Competitive, family-friendly total rewards package.

• Benefits tailored to meet the diverse needs of employees.

• Inclusive work environment.

• Equal opportunity employer.