Customer Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide engineering technical support to clients and operators of the company.

• Identify, document, analyze, and assess service bulletins, reports, manuals, technical publications, criticisms, technical/operational issues, repair or modification needs, parts, components, and system replacements.

• Evaluate issues pertaining to aircraft structure and aeronautical systems, generators and engines, avionics, electricity, costs, and economic feasibility.

• Present and discuss alternative solutions for maintenance and modification challenges.

• Establish deadlines and implement necessary actions.

• Oversee off-site repair teams and provide guidance to contracted shops executing maintenance services.

• Maintain communication with interface areas, company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, and maintenance mechanics.

• Engage in discussions regarding alternative solutions with personnel involved in product development and maintenance tasks.

• Coordinate retrofit initiatives.

• Address questions, monitor progress, and control the development of work.

• Evaluate aircraft maintenance and repair facilities through site visits and assessment of infrastructure, materials, equipment, tools, customer service, and staff technical qualifications.

• Develop and deliver technical and operational training for aircraft maintenance professionals.

• Prepare and deliver operator presentations on technological advancements in company aircraft.

• Compile reports related to technical visits and associated expenses.

• Stay updated on avionics, electrical systems, power plants, structural systems, maintenance, parts, components, performance, and various aircraft types.

• Consult and review manuals, specialized technical publications, and service bulletins.

• Create and present reports, charts, graphics, and cost analyses.

• Maintain organized and current files and databases.

• Translate terminology from operator and reliability reports.

• Participate in courses, seminars, and study groups.

• Adhere to company values, departmental policies, directives, and procedures.

• Integrate Lean and P3E processes and concepts into everyday activities.

• Pursue continuous improvement.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Aeronautical Engineering or Mechanical/Electrical Engineering.

• Typically 5-7 years of experience in a specialized functional discipline.

• Experience in providing technical support to clients/operators, preferably within the aviation/aeronautical sector.

• Comprehension and execution of broad practices related to the assigned field and associated disciplines.

• Capability to complete complex work assignments.

• Knowledge of aircraft systems and structures, including electrical, electronic, mechanical, hydraulic, pneumatic, and communication systems.

• Familiarity with aircraft maintenance aspects.

• Understanding of client support and service quality techniques.

• Ability to read and interpret technical drawings.

• Proficient writing skills.

• Knowledge of negotiation techniques.

• Familiarity with technical publications.

• Understanding of reliability analysis and liability (Manufacturer’s responsibility).

• Knowledge of Embraer products.

• Ability to work safely and professionally in compliance with OSHA, EPA, State, and Federal regulations.

• Commitment to company values and adherence to departmental norms, policies, directives, and procedures.

• Capability to integrate Lean and P3E processes and concepts into daily operations.

• Dedication to continuous improvement.

• Ability to safeguard confidential and proprietary information and documents.

• Ability to meet work schedule requirements.

🏝️ Benefits

• [Benefits details to be added here]

• [Additional benefits can be listed here]