Operations Analyst – N2 Technical Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Execute queries, correct, and reprocess data directly within relational databases utilizing SQL.

• Connect tables and business-context data to pinpoint the root causes of issues.

• Investigate and resolve N2 support tickets concerning campaigns, sales, payments, hierarchies, and platform business rules.

• Analyze failures in data loads and processing, undertaking necessary reprocessing tasks.

• Examine and determine the root causes of data inconsistencies, suggesting long-term solutions.

• Create reports and assist in dashboard development to monitor the health of campaigns, targets, and payments.

• Escalate cases that necessitate code or architectural modifications to Product, Engineering, or Development teams, delivering a structured diagnosis.

• Record recurring solutions and aid in enhancing team processes and the knowledge base.

⛳️ Requirements

• Extensive experience with SQL in relational databases, including SELECT, JOIN, and UPDATE commands.

• Robust understanding of data structures and fundamental data modeling, encompassing table relationships, keys, and hierarchies.

• Familiarity with programming logic in at least one programming language.

• Strong logical reasoning skills with the ability to trace data issues back to their root causes.

• Excellent organizational skills and attention to detail when managing sensitive operations.

• Effective communication skills to relay status and articulate technical issues to non-technical teams.

• Proficiency in handling large datasets in Excel or Google Sheets, including advanced formulas, pivot tables, and data-processing tools.

• Prior experience in Technical Support, Application Support, Technical Operations, Data Operations, or related fields.

• Experience investigating incidents within transactional systems or SaaS platforms.

• Basic understanding of REST APIs, JSON payloads, and system integrations.

• Familiarity with ticketing systems such as Jira Service Management or similar tools.

• Experience in automating operational routines or scripting for data manipulation and validation.

🏝️ Benefits

• Competitive salary

• Health insurance

• Meal voucher

• Transportation allowance

• Home-office allowance

• Dental insurance

• Childcare assistance

• Salary advance

• Onhappy

• Life insurance

• WellHub

• Dynamic work environment

• Professional development opportunities