Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support across all channels available from the company.

• Guarantee an exceptional customer experience throughout the support journey.

• Handle customer crises by resolving conflicts and coordinating with the appropriate teams.

• Conduct calls and/or remote sessions to investigate and resolve issues.

• Address customer tickets and respond to inquiries regarding the platform.

• Facilitate monthly online training sessions to assist customers in utilizing the system’s fundamental features.

⛳️ Requirements

• Familiarity with databases and programming logic, particularly with an emphasis on data analysis.

• Strong communication skills and empathy to comprehend customer difficulties and foster relationships built on trust.

• Emotional resilience to manage crisis situations while maintaining a solution-focused mindset.

• Excellent organizational skills and concentration to effectively handle a high volume of support inquiries and competing demands.

• Outstanding written and verbal communication capabilities.

• A degree in Information Technology or expertise in databases.

🏝️ Benefits

• Life insurance.

• Healthcare allowance.

• Home office allowance.

• Meal and food allowance.

• Flexible working hours.

• Education and language-learning allowance.

• Psychological support platform.

• Online learning and professional development platforms.

• Quality-of-life program (workplace exercises/ergonomics).

• A unique, collaborative, and enjoyable work environment (why not?).

• Length-of-service bonus.

• Opportunities for personal and professional growth.

• Medical insurance.

• Meal voucher.

• Food voucher.