Customer Support Engineer – Agnet

This is a fully remote position, open to applicants in Germany.

📋 Description

• Handle technical inquiries and resolve complex issues in 2nd level support within the Agnet environment.

• Install new systems and professionally commission them.

• Conduct problem management.

• Ensure stable processes through targeted change and configuration management.

• Perform regular upgrades and ensure the continuous maintenance of implemented Agnet systems.

• Collaborate closely and solution-oriented with clients, project teams, and adjacent departments such as system engineering.

⛳️ Requirements

• Completed vocational training or a degree (TH/FH) in IT, telecommunications, mobile communications, or a comparable field.

• Solid knowledge of IP networks.

• Experience with Linux operating systems.

• Ideally, experience in mobile communication technologies, virtualization, and software deployment.

• Knowledge in the context of authorities and organizations with security tasks (BOS) is a significant advantage.

• Strong analytical thinking skills.

• Excellent team player.

• Fluent in German and English, both spoken and written.

• Security clearance required or must be granted by recognized authorities.

🏝️ Benefits

• Attractive compensation including vacation pay, Christmas bonuses, and profit sharing.

• 30 days of vacation, plus additional days off for special occasions.

• Option for remote work.

• Diverse training and development opportunities.

• Company pension plan.

• Employee stock options.

• Discounted car leasing.

• Subsidy for public transportation.

• Discounts with local businesses.

• Childcare through a partner organization.

• Preventive health check-ups and other health-related services.

• Canteen or meal allowance.