Customer Support / Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for parents and students to ensure exceptional customer satisfaction.

• Provide support to customers through phone, email, and WhatsApp channels.

• Offer guidance to customers and identify optimal solutions tailored to their needs.

• Assist customers with contract renewals and determine the appropriate number of tutoring hours required.

• Collaborate closely with the tutoring and educational consulting teams.

• Support customers during tutor substitutions and teacher transitions.

• Ensure smooth transitions throughout lessons.

• Address and resolve customer issues effectively and reliably.

• Conduct cancellation discussions in a constructive and positive manner.

• Promote and sell additional tutoring packages.

⛳️ Requirements

• Demonstrate reliability and accountability in all tasks.

• Possess native-level or accent-free proficiency in the German language.

• Have a passion for advising customers and selling additional tutoring packages.

• Understand and empathize with people's behavior and needs.

• Exhibit excellent communication and empathy skills.

• Display patience and a solution-focused mindset in your work.

• Strong organizational abilities with the capacity to maintain a clear overview in high-pressure situations.

• Previous experience in sales, customer support, or related fields is advantageous.

• A bachelor's, master's, and/or MBA degree is considered a plus.

• Knowledge of additional languages is beneficial.

🏝️ Benefits

• Enjoy 100% remote work from the comfort of your home.

• Benefit from flexible working hours.

• Receive an attractive gross annual salary.

• Have a direct impact on the development of the company.

• Experience high levels of autonomy and responsibility from day one.

• Join a young and dynamic team.

• Work in a collaborative environment where communication is on equal terms.

• Help shape the future of an innovative education platform.

• Access opportunities for personal growth.