Customer Support Consultant, Fluent in English and French

This is a fully remote position, open to applicants in Tunisia, +3 more countries.

📋 Description

• Provide customer support through emails, chats, and phone calls

• Adhere to internal protocols and Standard Operating Procedures (SOPs)

• Work collaboratively with internal teams to facilitate effective issue resolution

• Safeguard sensitive customer information

• Implement customer satisfaction practices

• Maintain a thorough understanding of client solutions and achieve KPIs

• Liaise with developers and cross-functional teams

• Deliver exceptional service to ensure customer satisfaction

⛳️ Requirements

• Proficient in both French and English (C1 or higher), with strong spoken and written skills

• A minimum of 6–12 months experience in customer support

• Strong analytical and research capabilities

• A positive, proactive, and responsible demeanor

• Personal computer equipped with at least 8GB of RAM

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds

• Resume in English

🏝️ Benefits

• Flexible working hours

• Fully remote work opportunity

• Inclusive international work environment

• Compensation in USD

• Rewards for referring friends

• Balance between project demands and personal time

• Internal health policy

• Supportive leadership focused on your growth and long-term collaboration

• Conditions favorable for self-development

• A culture founded on trust, without time-tracking requirements

• Home office setup

• Certain benefits and conditions may vary based on engagement terms