Customer Support Consultant, Fluent English, French

This is a fully remote position, open to applicants in Canada, +2 more countries.

📋 Description

• Provide customer support through emails, chats, and phone calls

• Adhere to internal protocols and standard operating procedures (SOPs)

• Work collaboratively with internal teams to facilitate effective issue resolution

• Manage sensitive customer information with utmost care and security

• Implement customer satisfaction practices

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators (KPIs)

• Interact with developers and cross-functional specialists

• Address issues, ensure customer satisfaction, and deliver exceptional service

⛳️ Requirements

• Proficiency in French and English (C1 or higher), both orally and in writing

• A minimum of 6-12 months experience in customer support

• Strong analytical and research abilities

• A positive, proactive, and responsible demeanor

• Personal computer with a minimum of 8GB RAM

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds

• CV must be submitted in English

• Specific benefits and conditions may vary based on engagement terms; independent contractors might not be eligible for all benefits

🏝️ Benefits

• Flexible working hours

• Fully remote cooperation opportunities

• Inclusive international work environment

• Compensation in USD

• Incentives for referring friends

• Balance between project demands and personal time

• Internal health policy

• Supportive leadership focused on your growth and long-term collaboration

• Environment conducive to self-development

• Culture based on trust, with no requirements for time-tracking

• Personal computer and stable internet connection facilitate home-office capability; equipment provision is not explicitly included