Customer Support Consultant, Fluent English

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Provide customer support through chat, phone, and email communications.

• Cultivate robust and enduring relationships with customers.

• Stay updated with the latest tools and technology.

• Ensure the secure handling of sensitive customer information.

• Implement practices that prioritize customer satisfaction.

• Maintain a thorough understanding of client solutions and achieve KPIs.

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Exceptional English language proficiency (C1 level for both spoken and written).

• Minimum of 1 year of experience in a customer support position.

• Experience with CRM tools, preferably Freshdesk.

• Strong troubleshooting abilities.

• Analytical mindset with the capability to interpret data for informed decision-making.

• Proficient in Google Workspace (Gmail, Docs, Sheets, Drive).

• Keen attention to detail.

• A team player with a positive and proactive attitude.

• Personal laptop or computer that meets the specified Mac or Windows criteria.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speed.

🏝️ Benefits

• Fixed working hours: Wednesday–Sunday, 5 PM–1 AM UTC.

• Opportunity to work fully remotely.

• An inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between workload and personal time, alongside an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Conditions favorable for self-development.

• A culture founded on trust, with no time-tracking requirements.

• Potential benefits and conditions may vary based on engagement terms; independent contractors may not be eligible for all perks.

• Compensation, benefits, and work conditions will be detailed in the agreement upon selection.