Customer Support Consultant, Fluent English

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Provide customer support through chat, phone calls, and emails

• Foster strong and enduring relationships with customers

• Stay updated with the latest tools and technologies

• Ensure the secure handling of sensitive customer information

• Implement practices that enhance customer satisfaction

• Maintain a thorough understanding of client solutions and achieve key performance indicators (KPIs)

• Collaborate effectively with developers and cross-functional teams

⛳️ Requirements

• Proficiency in English (C1 level for both spoken and written communication)

• Minimum of 1 year of experience in a customer support position

• Experience with CRM systems, ideally Freshdesk

• Strong problem-solving abilities with a knack for identifying and resolving issues

• Analytical skills to interpret data and make informed decisions

• Familiarity with Google Workspace (Gmail, Docs, Sheets, Drive)

• Exceptional attention to detail

• A collaborative team player with a positive and proactive attitude

• Personal laptop or desktop that meets the specified Mac or Windows requirements

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speed

🏝️ Benefits

• Fixed working hours: Wednesday–Sunday, 5 PM–1 AM UTC

• Opportunity to work fully remotely

• Inclusive international work environment

• Salary compensation in USD

• Bonuses for referring friends

• Balance between project responsibilities and personal time

• Internal health policy

• Supportive leadership focused on your professional growth and long-term collaboration

• Opportunities for self-development in a nurturing environment

• Trust-based culture with no time-tracking demands

• Work-from-home arrangements

• Specific benefits and conditions outlined in the engagement agreement; eligibility may vary for independent contractors