Customer Support, Client Services

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Respond to inquiries from golf clubs regarding PC CADDIE through phone, ticketing system, and remote support.

• Assess issues and resolve them autonomously or engage the relevant colleagues as needed.

• Customize features and tailor them to fit the workflows of the clubs.

• Conduct training sessions for club teams both online and onsite.

• Manage your own workload effectively.

• Rotate responsibilities for handling incoming inquiries.

• Gradually enhance your expertise within a specialized team.

• Offer dedicated support to golf clubs in Germany, Austria, Switzerland, and other countries.

⛳️ Requirements

• Previous experience with PC CADDIE is preferred.

• Background in customer service or a passion for golf is beneficial.

• Proficiency in the French language is an advantage.

• Eagerness to learn the technical application through a structured onboarding process.

• Availability to work rotating weekend shifts.

• Commitment to attending regular team meetings and participating in both online and onsite training sessions.

• CV along with two or three sentences detailing your motivation for applying.

🏝️ Benefits

• Permanent employment contract.

• 30 days of annual leave.

• Predictable working hours, primarily from Monday to Friday.

• Weekend shifts scheduled well in advance by the team.

• Opportunity to work from home with regular team meetings.

• Professional development opportunities available.

• Clear pathway to becoming a specialist.

• A supportive team that is always ready to assist.