Customer Support, Bilingual Portuguese

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide information regarding the products and services offered.

• Troubleshoot and address product-related issues and concerns.

• Document and update customer records following interactions.

• Maintain a comprehensive and up-to-date understanding of the company's products and services.

• Manage customer inquiries and complaints effectively.

⛳️ Requirements

• Capability to establish rapport with clients.

• Proficiency in prioritizing tasks and multitasking.

• Exhibiting a positive and professional demeanor.

• Exceptional written and verbal communication skills.

• Access to a quiet workspace free from noise or distractions.

• Must be a resident of the United States.

• Must be at least 18 years old.

• High School Diploma or equivalent is required.

• Successfully pass a background check.

• Successfully pass a drug screening.

• Bilingual proficiency in Portuguese is required.

• Must have a desktop or laptop with Windows 10 or higher.

• USB noise-canceling headset is necessary.

• A hardwired internet connection is required.

• A smartphone is needed for work-related communication.

• Candidates must not reside in California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, or Wisconsin.

🏝️ Benefits

• Competitive compensation based on experience and performance.

• Semi-monthly pay schedule — payments issued on the 13th and 27th of each month.

• Flexible work-from-home environment.

• Paid training and ongoing support.

• A supportive and team-oriented work culture.

• Opportunities for professional growth and advancement.

• Optional supplemental benefits available (Accident, Cancer, Critical Illness, etc.).