Customer Support, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to customer inquiries regarding their transition to a communicating meter.

• Contact customers for follow-ups and to arrange technician appointments.

• Professionally manage complaints and claims related to service delivery, demonstrating empathy and a commitment to customer satisfaction.

⛳️ Requirements

• Bilingual – you will need to communicate with both French and English-speaking individuals in Québec and will answer calls in English approximately 10% to 15% of the time.

• Availability to work up to 40 hours over 5 days per week: Monday to Sunday from 8:00 a.m. to 8:30 p.m., and Saturday from 9:00 a.m. to 5:00 p.m.

• Must possess a high-speed internet connection of at least 25 MBPS and have a secure, quiet workspace located within the province of Québec.

• Demonstrated aptitude and interest in sales: you are a skilled negotiator who is dynamic and persistent.

• Capability to work in a computerized environment while managing multiple tasks.

• Completion of a high school diploma or equivalent is required.

🏝️ Benefits

• Comprehensive paid training program.

• Full benefits package available after six months, which includes: extensive insurance coverage (medical, dental, and life); enhanced participation in RRSP; and preferential rates on insurance.

• Equipment will be provided.